System Support and Maintenance
Bronze Support Agreement
Bronze support agreement is suitable for small businesses with up to 5
computers in the network
• Full analysis of your computer network and system
• Server backup
and redundancy implementation
• Business hours fault related phone
technical support
• Business hours fault related onsite technical support
• Web site development (up to 3 static web pages)
• Domain name
registration
• Email hosting
• Web site hosting
• Quarterly system maintenance visits
Silver Support Agreement
Silver support agreement is suitable for businesses with up to 10 computers in
the network
• Full analysis of your computer network and system
• Documentation of your existing system
• Server backup and redundancy implementation
• Regular Offsite Remote Desktop maintenance
• 24/7 fault related phone technical support
• Business hours fault related onsite technical support
• Web site development (up to 6 static web pages)
• Domain name registration
• Email hosting and maintenance
• Web site hosting
• Monthly system maintenance visitsGold Support Agreement
Gold support agreement is suitable for businesses with up to 20 computers in the
network
• Full analysis of your computer network and system
• Documentation of your existing system
• Server backup and redundancy implementation
• Regular Offsite Remote Desktop maintenance
• 24/7 fault related phone technical support
• 24/7 fault related onsite technical support
• Web site development (up to 10 static web pages)
• Domain name registration
• Email hosting and maintenance
• Web site hosting
• Monthly system maintenance visits